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How do I place an order?

I'm concerned about sending my credit card information. What alternatives do I have?

Is there a minimum order?

What is the cost of shipping?

When will my order be shipped?

Will balloons be shipped flat or inflated?

Can I pick up my order in person?

Are the product availability statuses accurate?

Exactly what does “Currently Unavailable” mean?

How will I be compensated for a product that is out of stock?

Is a printed catalog available?

What are your accepted forms of payment?

Do you offer terms?

Do I need to have a business to buy from you?

Will I be charged tax?

What is the return policy?

My question is not addressed here.


Q: Am I required to place my order online?

A: To accommodate our customers, we accept orders placed by phone fax, or email. When ordering, please use the supplied order form and send it back to us. Please view our Contact Us page for a complete listing of contact information.
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Q: I’m concerned about entering my credit card information online. What alternatives do I have?

A: If you are uncomfortable disclosing sensitive information, we happily encourage you to select another payment option. If you'd still like to use your credit card, you may call in your credit card number.
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Q: Is there a minimum order?

A: We do not have a minimum order. However, please be aware some balloons come in packages of 5. These cannot be broken up and are priced as such.
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Q: What is the cost of shipping?

A: Shipping costs vary depending on weight, distance, and shipping method. This will be added to your bill once we are ready to ship to your order. We will then confirm the total amount with you.

NOTE: We currently only ship to locations in the Continental USA.
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Q: When will my order be shipped?

A: Orders received by 12:00 PM CST will be shipped the same day. Orders received after 12:00 PM will be shipped the following business day. If you require rush delivery on orders made after 12:00 PM, please call us to make arrangements.
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Q: Will balloons be shipped flat or inflated?

A: With the 4", 9", and 14" foil balloons, customers may choose to have their balloons delivered inflated. All other balloons are shipped flat.
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Q: Can I pick up my order in person?

A: If you would like to pick up your order in person, you may do so by following the directions on the order form.
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Q: Are the product availability statuses accurate?

A: Though we strive to maintain accurate inventory levels in real-time, this may not always be possible. In the event we do not have enough of a certain product to satisfy your order, you will only be billed for the quantity you receive.
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Q: Exactly what does “Currently Unavailable” mean?

A: Products listed as "Currently Unavailable" are simply out of stock. This usually means we will be receiving more of the product in the near future. However, this is not always the case with seasonal items, as they may change from year to year.
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Q: How will I be compensated for a product that is out of stock?

A: If we receive your order after we've sold out of a product, we will simply adjust your bill. We will not make any substitutions.
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Q: Is a printed catalog available?

A: We do not currently have a printed catalog available for our customers. Our product line is only available online and in-store.
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Q: What are your accepted forms of payment?

A: Our accepted forms of payment are Visa and Mastercard. If you are paying in person, you may pay with Visa, Mastercard, Check, Money Order, or Cash.
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Q: Do you offer terms?

A: In order to provide the best possible price, we do not offer credit to our customers.
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Q: Do I need to have a business to buy from you?

A: You do not need to have a business to buy from us. We understand that many of our customers create balloon bouquets and/or decorate for fun or for part-time income.
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Q: Will I be charged tax?

A: By law, we are not required to collect tax from customers outside of Texas. If you reside in Texas, you will be charged sales tax. However, if you have a business and are located in Texas, we encourage you to register with your Texas Sales and Use Tax Number so that a sales tax will not be applied to your order(s). To do this, please call, fax, or email this information.
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Q: What is the return policy?

A: The proper and acceptable method to return merchandise is to call and receive an approved RETURN AUTHORIZATION NUMBER within 14 days of receipt of goods. Once this information has been obtained, you will be given another 14 days for the merchandise to be received at our warehouse. Returned goods that are received outside of the 14-day window are subject to refusal and credit may not be issued.

Please ship merchandise back to:
Helium Xpress
6736 San Pedro
San Antonio, TX 78216


Please make sure the RA# is written on the outside of the box.
Note: A 20% RESTOCKING FEE WILL BE APPLIED TO ALL RETURNED ITEMS.
There is no credit for shipping and handling costs.

Please do not refuse shipment, as it will automatically be shipped back to us. This shipping cost will be deducted from your credit.

Damaged Goods:
If your merchandise was damaged during shipping, please notify us within 3 days of receiving your order so we can resolve the matter. Our balloon guarantee is void when the proper foil balloon inflator with automatic shut-off is not used for inflation. The portable and disposable helium tanks found at discounted party stores are not capable of filling foil balloons properly. We will replace or refund damaged goods at our discretion.

SPECIAL ORDER ITEMS AND SEASONAL ITEMS ARE NON-REFUNDABLE.
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