Shipping & Ordering Policies

Ordering
To accommodate our customers, we accept orders placed by phone fax, or email. When ordering, please use the supplied order form and send it back to us. Please view our Contact Us page for a complete listing of contact information.

Minimum Order
We do not have a minimum order. However, please be aware some balloons come in packages of 5. These cannot be broken up and are priced as such.

Order Processing
We process orders daily, on a first come, first serve basis. Orders received by 12:00 PM CST will be shipped the same day. Orders received after 12:00 PM will be shipped the following business day. If you require rush delivery on orders made after 12:00 PM, please call us to make arrangements.

Substitutions
If we receive your order after we've sold out of a product, we will simply adjust your bill. We will not make any substitutions.

Accepted Forms of Payment
We are currently accepting Visa and Mastercard.

Payment Information
Taxes: By law, we are not required to collect tax from customers outside of Texas. If you reside in Texas, you will be charged a sales tax. However, if you have a business and are located in Texas, we encourage you to register with your Texas Sales and Use Tax Number so that a sales tax will not be applied to your order(s). To do this, please call, fax, or email this information. Click here for a complete listing of our contact information.

Terms: In order to provide the best possible price, we do not offer credit to our customers.


Shipping Costs
The cost of shipping will vary depending on weight, distance, and shipping method.

Shipping Method
We offer shipping services from UPS. You have the option of UPS Ground, 2nd Day Air, or 3Day Select. However, you may also opt to pick up your order in person. If you would like to do this, simply select the "In-Store Pickup" option on your order form. Please be aware that all orders must be prepaid.

NOTE: With 4", 9", and 14" foil balloons, customers may choose to have balloons delivered inflated. All other balloons will be shipped flat.
At this time, we only ship to the Continental USA.


Return Policy
The proper and acceptable method to return merchandise is to call and receive an approved RETURN AUTHORIZATION NUMBER within 14 days of receipt of goods. Once this information has been obtained, you will be given another 14 days for the merchandise to be received at our warehouse. Returned goods that are received outside of the 14-day window are subject to refusal and credit may not be issued.

Please ship merchandise back to:
Helium Xpress
6736 San Pedro
San Antonio, TX 78216

Please make sure the RA# is written on the outside of the box.
Note: A 20% RESTOCKING FEE WILL BE APPLIED TO ALL RETURNED ITEMS.
There is no credit for shipping and handling costs.

Please do not refuse shipment, as it will automatically be shipped back to us. This shipping cost will be deducted from your credit.

Damaged Goods:
If your merchandise was damaged during shipping, please notify us within 3 days of receiving your order so we can resolve the matter. Our balloon guarantee is void when the proper foil balloon inflator with automatic shut-off is not used for inflation. The portable and disposable helium tanks found at discounted party stores are not capable of filling foil balloons properly. We will replace or refund damaged goods at our discretion.

SPECIAL ORDER ITEMS AND SEASONAL ITEMS ARE NON-REFUNDABLE.